Shipping & Returns

Shipping Information

All orders are shipped within 1 business day (except for beer subscriptions which are shipped the first week of the following month). We are unable to hold orders for delivery on a specific date.

If you have not received an order within 10 working days (except beer subscriptions), please email us at: [email protected]. 

We use Australia Post as our main courier partner, however, may use other delivery partners from time to time. Average delivery times for parcels from time of dispatch are below:

• Sydney / ACT : 1 - 2 business days
• NSW other than Sydney: 2 - 3 business days
• Melbourne: 2 - 3 business days
• VIC other than Melbourne: 2 - 3 business days
• South East QLD: 2 - 3 business days
• QLD other than South East: 3 - 5 business days
• Adelaide: 2 - 3 business days
• SA other than Adelaide: 3 - 4 business days
• Perth: 4 - 6 business days
• WA other than Perth: 5 - 7 business days
• NT: 5 - 7 business days
• Tasmania: 5 - 7 business days 

Note these are approximations based on thousands of parcels that we send and 98% of parcels are delivered within these timeframes.

Proof of Age Verification

As a part of our commitment to the responsible service of alcohol, we enforce the checking of proof of age identification. We take the responsible service of alcohol very seriously and want to make absolutely sure that we only sell alcohol to people of the proper legal age (18+). To be on the safe side I.D. is required if you look under 25. Please don't take offence if we ask you for I.D. Think of it more as a compliment because you look under 25.

Shipping Rates

We are proud to offer flat rate shipping Australia wide at $9.99 per case (NSW/ACT), $14.99 per case (VIC/QLD/SA) and $19.99 per case (WA/NT/TAS). A case is predominantly determined by the weight of goods ordered, but can also be determined by the size of the goods regardless of weight (e.g. glassware). As a guideline, a case could be made up of the following types of goods:

• 24 x 330ml bottles; or
• 12 x 500ml bottles; or
• 10 x 750ml bottles; or
• 2 x 6 pack of beer glasses; or
• 1 x large hamper; or
• mix of 330ml, 500ml and 750ml bottles of beer

The above are examples only. Final freight costs are automatically during the online checkout process. Pricing listed above is per complete case or part thereof. Pricing for beer club memberships are included as part of the listed price and vary depending on specified delivery address.

Shipping Information

Please note, we do not currently ship outside of Australia. International purchasers must list a valid Australian address.

If the order is being sent to a non-residential address, please ensure the business/company name is included in the address details under the text field "company".

All parcels can be tracked and by default we request they be signed for, i.e. not just left at the premises unattended. However, we do offer customers the option to state specific delivery instructions, e.g. leave behind side gate etc. If you chose to indicate delivery instructions to leave the parcel unattended on premises we accept no responsibility if parcels go missing once they have been delivered. By providing instructions to leave the parcel without signature customers accept the risks associated with this.

If the premises is unattended during a delivery which requires a signature a notice will be placed in your post box and the parcel will be available for pick up at the nearest Australia Post outlet.

Deliveries are made during business hours Monday to Friday, however we are unable to give a guaranteed time of delivery. No deliveries are made on public holidays or weekends.

Should a re-delivery be required as a result of incorrect delivery address provided, parcel refusal by the recipient or the parcel not having been picked from the local Post Office a redelivery fee will be charged as well as a $10 processing and transaction fee.

Orders are dispatched once processed. We are unable to hold orders for delivery on a specific day.

Deliveries to rural areas may only allow for a Road Side Delivery, i.e. larger properties with longer driveways where Australia Post will not deliver to the door of the premises. If the Road Side Delivery does not allow for larger parcels (e.g. only a small letter box is available) then the parcel will be taken to the nearest post office where it can be collected.

Refund and Returns

We are so sure that any product sold by Beer Cartel will meet or exceed your expectations that we guarantee the products we sell. However, should you for any reason be dissatisfied with your purchase, simply return the items for a full refund less shipping costs. The cost of return postage, if applicable, is to be paid by the customer. If the items you are returning are beers please return all bottles, including empties. All returns must be made within 7 days of receipt and if the items are not beers they must be in an unused and saleable condition. In the unlikely event that your goods are damaged in transit please contact us immediately. Depending on the order and extent of damage to the goods we will be able to provide you with a credit or replacement. This is at the sole discretion of Beer Cartel and does not include slightly damaged labels (e.g. slight tear or fold) or minor dents to cans.

Returns Process

To return items, please send to:

Beer Cartel 6 Burilda Cl, Wetherill Park NSW 2164

Please ensure the following information is included so your return can be processed:

• Your Order number if known (appears on the top of the confirmation email)
• Your name and address
• A description of the item you are returning and a reason for the return

Please note: Alcohol deliveries cannot be accepted by persons under the age of 18 years.